For Damaged Goods
On delivery please check for any damage to your package.
If you spot any damage to the package, please contact us immediately and provide the order number along with details of the problem. We will arrange to replace or refund your order, which ever your preference, as long as you notify Goodness Pet Foods of your decision to process a return and refund within 14 days period.
For Un-Damaged Goods
If your order is delivered correctly and you change your mind or simply want to cancel your order please notify Goodness Pet Foods within 7 days. Once we have acknowledged your request to return the goods for a refund, you have a further 7 days in which to return the goods to Goodness Pet Food’s registered address (see contact information). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
If you change your mind after you have placed an order but before delivery, we will incurred a charge for the returned goods, this cost will be deducted from your refunded amount.
Any goods returned should be in saleable condition, please note we can only accept unopened bags.
All returned goods must be received by Goodness Pet Foods before any refund can be issued. Your refund will be processed as soon as possible once in receipt of those goods, but please allow up to 30 days.